PPC understands that not all clients are willing participants in the contact process but where contact is court ordered there are responsibilities which must be observed. Likewise, those parents who have chosen to use our services by mutual agreement are expected to follow our conditions of use.
PPC expects all clients to follow our terms and conditions (see below), treat staff and other centre clients with politeness and respect and to do likewise with the equipment and centre facilities provided for their use.
Children cannot be in the centre without either the Resident Adult or the Contact Adult present. Contact Adults are responsible for their children’s behaviour and wellbeing during contact sessions.
This includes:
When the session ends the adult who had contact must ensure any toys used are clean and tided away prior to leaving the centre.
Likewise, the person bringing the child for contact is responsible for the childs behaviour before and after contact. The adult with residence must prepare the child for contact.
Please note sometimes a parent stops contact because he or she feels that he or she is not getting enough money from the other parent to look after the child. This is not a reason to stop contact.
Any parent who finds bringing the child to the centre challenging can arrange to speak to a member of our support team. All you need to do is ask.
It is your responsibility to:
Your child should not be made to:
You can help your child by:
We believe effective communication is vital.
Our staff and volunteers are here to help and assist you during your visits. We understand that sometimes visits can be upsetting, especially when they do not go as planned.
We understand that you may not agree to having to come here but this does not give you permission to be rude or aggressive towards staff.
It can be frustrating.
It can make you angry.
It can make you want to shout and swear.
Please remember our staff like you do not like to be shouted at, threatened, or abused.
We ask that you treat our staff with respect, and we will do likewise towards you.
Anyone failing to do so will be asked to leave the centre and no further use will be offered.
Promoting Positive Contact - Scottish Charity SC044661
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