Children cannot be in the centre without either the Resident Adult or the Contact Adult present. Contact Adults are responsible for their children’s behaviour and wellbeing during contact sessions. 

This includes:

• Ensuring your child is following the rules and any staff instruction.
• Safeguarding your child whilst playing.
• Meeting your childs needs i.e., nappy changing, bottle/ breast feeding etc.
• Making sure your child does not disrupt another contact visit.

When the session ends the adult who had contact must ensure any toys used are clean and tided away prior to leaving the centre.

Likewise, the person bringing the child for contact is responsible for the childs behaviour before and after contact. The adult with residence must prepare the child for contact.

Please note sometimes a parent stops contact because he or she feels that he or she is not getting enough money from the other parent to look after the child. This is not a reason to stop contact.

Any parent who finds bringing the child to the centre challenging can arrange to speak to a member of our support team. All you need to do is ask.

It is your responsibility to:

• Encourage your child to have a good relationship with both parents.
• Help your child understand what is happening to their family. It is your job to explain this to them.
• Have a loving, open relationship with both parents. It is your job to encourage this. You may be separated from each other, but your child needs to know that he or she is not being separated from either of you.
• Show love, affection, and respect for both parents. 

Your child should not be made to:

• Blame himself or herself for the breakup.
• Hear you criticize the other parent or anyone else involved.
• Turn against the other parent because they think that Is what you want.

You can help your child by:

• Thinking about how he or she feels about the breakup.
• Listen to what your child has to say about how he or she is feeling, and about what he or she thinks of any arrangements that have been made.

• Adults and children will always follow staff instructions.
• Communication with the centre will be via a text message service, if you change your contact number you must inform us of your new number as soon as possible.
• The centre can only communicate with individuals named on referral forms. This means the adults involved and their solicitor. Any other person who contacts us will not be given any information about contact unless we have been given written permission to communicate with them.
• Conversation with children must always be kept appropriate, this includes when talking about contact at home.
• Conversations are at a level the child can understand and engage in.
• Adults should not be disrespectful of the other adults involved in contact in. the presence of the child.
• Current or historical court orders should not be discussed with children.
• Comments about contact, the contact centre and the other adults are your private opinion and not a subject for social media.
• The centre is a safe place for everyone. We will not tolerate abusive or threatening behaviour, anyone engaging in this behaviour will require to leave the centre and may be refused further use.
• The centre reserves the right to terminate use when contact it is not operating in the best interest of the child.
• The centre reserves the right to refuse access to any persons who cause a disturbance to the smooth running of the centre.

• Please do not attend the centre if you have symptoms of COVID or are isolated.
• Please communicate with the centre and advise us if your child is unwell.
• Please tell us about any illness as soon as possible. The person who has been ill must be symptom free for 48 hours prior to attending the centre. If you are in any doubt, please contact the centre before attending.

• The centre does not permit the wearing of football team strips other than when major international competitions are taking place when the wearing of international colours is allowed This applies to adults and children.
• Children should not wear T shirts whose slogans may cause offence to the adult having contact nor other centre users. This applies equally to adults.
• Your child is coming to play please ensure they wear comfortable clothes.

• Due to the possibility of allergies, we ask that no food or drink is consumed within the Centre. If you or your child require a drink whilst in the centre, staff can provide water.
• If you have a medical reason, you or your child require food or drink whilst in the centre, please inform us of the prior to visits commencing.

• There is no smoking allowed on the centre premises or in the immediate vicinity of the centre.
• Contact adults may not take a break from contact to smoke.
• We respectfully ask that adults who smoke refrain from smoking immediately prior to entering the centre. This request is for the consideration of other centre users who may be adversely affected by inhaling third party smoke.

• Any adult who staff may suspect is under the influence of drugs or alcohol and is deemed unfit to participate in contact will not be admitted to the centre. We suggest that adults refrain from using alcohol for a minimum of 12 hours prior to contact visits.
• The centre does not support the use of drugs other than in prescription medication.

• Contact adults can take photographs with the children during contact sessions. The rules for this are as follows.
• Photos are of the child and adult with contact together and taken by a staff member.
• Photographs are not taken at every session.
• When the child is old enough, they must consent to the photograph: there is no pressure on the child to consent to having a photograph taken.
• The photography takes place in a neutral area with no other centre users about.
• We request photographs are not displayed on public social media sites. This is to protect the privacy of the children, the contact centre, and its other users. If photographs are posted on public social media sites, the centre reserves the right to revoke this privilege and may revoke use of the centre all together.
• Phones, personal computers, and handheld gaming devices are not allowed to be used within the centre. The centre provides Wii and PlayStation for use during contact. This applies to children and adults.
• Parents will not post hostile or critical comments about the other parent or contact visits on social media sites.

• May be brought by prior arrangement with the centre. We ask you to remember the other party will need to transport this home, please consider the size and portability of any gift you bring.
• You are using the centre to establish a relationship with your child, presents are not a part of every visit.
• It is your responsibility to dispose of any wrapping associated with any present brought, Centre staff are not responsible for this.

We believe effective communication is vital. 

• Clients’ visits are confirmed by text message on the Wednesday before their visit. If you think you should have a visit, please contact us by text on 07520633942 and we will respond. 
• The centre admin team work remotely during the week and it is not possible to respond to phone calls. If you wish to speak directly with a staff member, please call between 11.00am and 4.00pm on Thursday or Friday. Otherwise please text using the number above. Alternatively, please email office@promotingpositivecontact.co.uk.
• We are happy to arrange meetings by telephone or face to face in the centre. You can request this via email or text message.
• We are human and sometimes we get things wrong if you are unhappy about something please contact us and we can discuss your concern.

• The centre operates staggered arrivals you will receive an arrival time in your confirmation text, please adhere to it.
• The entrance you use will also be specified in your text.
• When your child is settled, we ask you to leave the centre and vacate the immediate area immediately.
• Please return to collect your child at the time your visit ends. When you arrive ring the bell and a staff member will answer, they will collect your child and bring the child to you. Please leave the centre and immediate vicinity immediately
• The person having contact is asked to wait in the centre until advised by staff they can leave.
• Please do not have relatives or friends waiting outside the centre as this can cause congestion and may upset our neighbours.
• At Rose Street parking outside the centre is forbidden as it is a designated resident only parking area. Both Somerset Place and Glasgow Road Paisley have nearby off-street parking. Please refer to the directions section
• We do not have any waiting facilities. Adults not participating in contact will not be able to wait within the contact centre. Exceptions may be made at the Centre’s discretion where a young child is experiencing separation anxiety.
• If you are delayed, please advise the centre by text or phone call.

• Parents bringing their child for contact will be asked to arrive at the centre ten minutes before contact is due to start. This is to allow the child and adult collecting the child to leave the centre at the designated start time for their contact.
• Parents returning from contact are asked to ensure they arrive at the centre at least ten minutes before collection is due to take place. This gives you time to say goodbye to your child in a relaxed way.
• Parents collecting the child after contact are asked to arrive at the designated time.
• Parents who may be delayed must advise the centre by text message giving an approximate arrival time.